Return / Exchange
We will check detail and pack well when we ship your order. Your satisfaction is our primary concern.
If the parcel is broken when u receive, pls take pictures and contact us first.
If you are not satisfied your order, you should also contact us first. Email: firstname.lastname@example.org
After contact us:
You may return the Nixing Pottery in their original condition along with the box and accessories within 15 days for exchange or refund.
Note: You should make sure the package is steady. If we receive broken Pottery, we may not do refund.
Step 1 – Pls contact customer service email@example.com before returning. We should confirm order details and return address with u.
Step 2 – Pls write paper with the Order NO. , email, phone and name when you want return or exchange. And you should pay the return shipping fee.
Step 3 - We will email you within 24 hours 1-2 business days after receiving the return package.