Return / Exchange


We will check detail and pack well when we ship your order. Your satisfaction is our primary concern.

 If the parcel is broken when u receive, pls take pictures and contact us first.

If you are not satisfied your order, you should also contact us first. Email:


After contact us:

You may return the Nixing Pottery in their original condition along with the box and accessories within 15 days for exchange or refund. 

Note: You should make sure the package is steady. If we receive broken Pottery, we may not do refund.


Return Procedures: 

Step 1 – Pls contact customer service before returning. We should confirm order details and return address with u.

Step 2 – Pls write paper with the Order NO. , email, phone and name when you want return or exchange. And you should pay the return shipping fee.

Step 3 - We will email you within 24 hours 1-2 business days after receiving the return package.